INNGuru Connect

Your chargeback response, from one sentence.

Ask your own Claude or ChatGPT about the guests your hotels already scanned with IDGuru and signed in with SignGuru. Attach the bank's notice, name the guest, and get back a response packet ready to send.

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No password. We email you a sign-in link.

An example: a hotel owner asks their assistant for a chargeback response.

Chargeback notice.pdf

I received this chargeback for John Smith. Please prepare a strong response.

Found John Smith: checked in March 3 for two nights, ID scanned and registration card signed. Anything else to add, like an authorization form or damage photos?

Chargeback response

Prepared for the issuing bank

  • Exhibit A Guest ID, front and back, scanned at check-in
  • Exhibit B Signed registration card with your terms
  • Exhibit C Your additional evidence and notes

The chargeback arrives 45 days later.

Today

By then the guest is long gone, and someone has to rebuild the stay: find the guest, pull the ID scan, track down the signed registration card, dig out the authorization form, the tax-exempt paperwork or the damage photos, and write a letter the bank will accept. For one chargeback.

With INNGuru Connect

Your assistant does the gathering. It finds the stay at the right property, pulls the ID from IDGuru and the signed card from SignGuru, asks what else you have, and writes the response. You read it, and you send it.

Ask the way you would ask your front desk.

Plain sentences, in the assistant you already use. Own several hotels? Ask once, and it works out which property you mean.

  • Get me the police report for John Sample.

    The guest identification record, in IDGuru's own format, ready to hand over.

  • Who checked in last night?

    Every guest scanned at the property, with a guest list you can print.

  • Find the signed registration cards for everyone who checked in yesterday.

    Each card from SignGuru, with the guest's signature and the terms they agreed to.

  • Mark John Sample as do not rent. He smoked in the room.

    Updated in IDGuru once you confirm, and shared with IDGuru's do-not-rent network.

Your guest records stay at your hotel.

  1. Your assistantClaude or ChatGPT, on your own account
  2. INNGuru ConnectPasses the question and the answer along. Keeps no copy.
  3. Your hotel's computerIDGuru and SignGuru, where your records already are

Nothing is stored in the cloud. Every answer comes from your hotel's own computer at the moment you ask.

Nothing at the hotel is opened up. The hotel's computer reaches out to INNGuru; no ports, no remote desktop, no VPN.

Only you see your hotels. You sign in with your email, and each assistant asks your permission once.

Your hotels. Your records. Your answers.

New to INNGuru Connect? Call INNGuru at 1-866-767-2771 or write to info@innguru.net, and we will connect your properties.

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